ECOMMERCE & RETAIL

Automate your store with secure AI agents

From handling returns to generating product descriptions. Deploy autonomous agents that drive sales without risking your brand or customer data.

50+
patterns
<15ms
scan time
14
PII types

How It Works

Customer interacts with AI
Shoppers message your AI assistant for support, returns, or product recommendations.
Bastio validates in real-time
Every input and output is scanned for jailbreaks, PII, policy violations, and coercion attempts.
Safe automation continues
Legitimate requests are processed. Threats are blocked with friendly responses.
Attack
Risk
Action
Jailbreak
Unauthorized refunds
Block
Role Override
"I am the CEO"
Block
PII Extraction
Customer data theft
Redact
Coercion
"Refund or I'll sue"
Flag
Prompt Leak
System prompt exposure
Block
Hallucination
Fake product claims
Verify

Bastio acts as a firewall for your business logic. A jailbroken support bot might offer 100% discounts or refund non-existent orders. Bastio prevents these attacks while keeping the customer experience smooth.

What's Included

Jailbreak detection
Role override prevention
PII redaction (14 types)
Coercion attempt flagging
System prompt protection
Hallucination checks
Competitor mention blocking
Brand voice enforcement
Returns policy guardrails
Rate limiting per customer
User fingerprinting
Real-time analytics
Support Bot Integration

OpenAI-compatible endpoint

from openai import OpenAI

client = OpenAI(
    api_key="bastio_sk_...",
    base_url="https://api.bastio.com/v1/guard/{PROXY_ID}/v1"
)

response = client.chat.completions.create(
    model="gpt-4",
    messages=[
        {"role": "system", "content": "You are a helpful store assistant."},
        {"role": "user", "content": customer_message}
    ]
)
# Jailbreaks blocked, PII redacted automatically
Security Event

Threat detected and blocked

{
  "blocked": true,
  "threat_type": "coercion_attempt",
  "severity": "medium",
  "action": "flag_for_human",
  "friendly_response": "Let me connect you with our support team.",
  "request_id": "req_shop_8f92"
}

Returns Automation

Let AI handle returns safely. Bastio ensures your agent doesn't approve fraudulent returns or leak internal policies.

Content Creation

Generate SEO product descriptions without hallucinations. Scan generated content for accuracy and brand consistency.

Competitor Monitoring

Scrape competitor prices safely. Bastio's secure gateway blocks malicious scripts on target sites.

Scale your store safely

Join top ecommerce brands using Bastio to secure their AI automation.